bones888 Help Centre
FAQ bones888
Answers for Malaysian Players
This page compiles the most frequently asked questions by bones888 players in Malaysia — covering identity verification, live casino, account registration, deposits, and how to reach our support team. All answers are organised by category for easy browsing. If you cannot find the answer you need, our support team is available at all times.
Secure Verification
The bones888 identity verification process is designed to protect your account. Documents are received securely and processed with care.
Easy Deposits
Minimum deposit of just RM30 via Touch 'n Go eWallet, DuitNow, FPX, Boost or cryptocurrency. No extra fees charged.
24/7 Support
The bones888 support team operates around the clock in Bahasa Melayu and English via live chat and email.
Live Casino
Enjoy baccarat, roulette and sic bo with real dealers in a live casino environment at bones888.
One Account, One Player
bones888 policy allows one account per player only, to ensure the validity and fairness of the game for everyone.
Privacy Assured
Your personal data and financial information are stored with high-level encryption in accordance with bones888's privacy policy.
Table of Contents
Identity Verification
bones888 accepts MyKad (Malaysian identity card) as the primary document for identity verification. The copy must be clear, not blurry, and must show the full name, identity card number and date of birth accurately. For international players, a valid passport is also accepted. All documents are submitted through your account portal and processed carefully by our team.
Identity verification is typically required when you make your first withdrawal, when the withdrawal amount reaches a certain limit, or when we need to confirm that the account belongs to the registered player. This process is standard in the industry and is intended to protect your account from unauthorised access. Have your MyKad ready in advance to speed up the process.
If your verification is rejected, bones888 will send a notice by email explaining the reason — usually because the document image is unclear, the information does not match, or the document has expired. You may resubmit a clearer document. If you continue to experience difficulties, contact our 24/7 live chat support for further guidance.
Identity verification is part of the international licensing requirements that bones888 complies with. It is intended to prevent fraud, money laundering and access by underage players. The minimum age to play at bones888 is 21 years. The process also ensures that all financial transactions are processed to the legitimate account owner only, protecting your money and personal data.
Yes. bones888 uses a strict data encryption system to protect all submitted documents. Your information is not shared with third parties without consent, and is only used for the purpose of account verification and licensing compliance. For more information, you may read our Privacy Policy available on the website.
Live Casino
In roulette at bones888 Casino, you can place various types of bets including inside bets such as straight up (one number), split (two numbers), street (three numbers), corner (four numbers) and line bet (six numbers). Outside bets cover red or black, odd or even, low numbers (1-18) or high numbers (19-36). Each type carries a different payout.
Table limits in bones888 live casino vary by game type and the table selected. There are tables with lower limits suitable for new players who want to try, and higher-limit tables for experienced players. The current limits for each table are clearly displayed before you join. This lets you plan your game strategy according to your budget.
Baccarat is a game where you bet on whether the Player hand, Banker hand, or Tie will get a value closest to 9. Each hand receives two cards initially; 10-value cards and face cards are worth zero, while other cards are worth their face value. If the total exceeds 9, the first digit is dropped. bones888 offers live baccarat with real dealers in real time.
Sic bo is a dice game originating from Asia, and is very popular in the bones888 live casino. Three dice are shaken in a container, and you bet on the outcome. Bet types include the total of all three dice, big or small, specific numbers, dice pairs, and triple dice. Payouts vary according to the probability of each outcome — more specific bets carry higher payouts.
Yes, bones888 live casino is optimised for mobile phones and tablets. You can play roulette, baccarat, blackjack and sic bo directly through your phone's web browser without downloading any additional app. The gaming experience on a smaller screen remains smooth with an interface adjusted for touch, letting you play anywhere in Malaysia.
Account Registration
Login problems usually occur due to an incorrect password, wrong username, or an account being locked after several failed login attempts. Make sure Caps Lock is not active and double-check your username. If you have forgotten your password, use the "Forgot password?" function on the bones888 Login page. If the problem persists, contact our live chat support for immediate assistance.
No. bones888 policy only allows one account per player. Registering multiple accounts is a violation of the Terms and Conditions and may result in all related accounts being suspended and winnings voided. If you are experiencing issues with an existing account, please contact our support — we will help resolve it without the need to open a new account.
Some information can be updated directly through your account profile section after logging in. However, for changes involving your full name, identity card number or primary financial information, you will need to contact our support team directly. This process requires identity verification to ensure your account security is not compromised.
Click the "Forgot password?" link found on the login page. You will be asked to enter your registered email address, and password reset instructions will be sent to that email. Also check your spam folder if the email does not appear in your inbox. If you no longer use the registered email, contact our support for further assistance through an alternative verification process.
The minimum age to register and play at bones888 is 21 years. This is in line with the international licensing regulations our platform complies with. During the identity verification process, a player's age will be confirmed via MyKad. Any account found to belong to an underage player will be terminated and all balances will be frozen.
Deposit Questions
The minimum deposit at bones888 is RM30 for all payment methods. This applies to Touch 'n Go eWallet, DuitNow, FPX online banking, Boost and cryptocurrency. This amount is set uniformly across all methods to make it easier for players to plan. Once the deposit is successfully processed, the balance will be credited to your account and you can start playing right away.
bones888 does not charge players any deposit processing fees. The amount you deposit is the amount that will be credited to your account. However, some third-party financial service providers may apply their own charges — this is outside bones888's control. We recommend checking the terms of your e-wallet or bank provider before making a transaction.
Select FPX (online banking) as the deposit method in your bones888 account and enter the amount you wish to deposit. You will be directed to your chosen online banking portal — including Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect and other major Malaysian banks. Confirm the transaction using your bank's TAC or biometric authentication and the payment will be processed immediately.
Yes, bones888 accepts deposits in USDT, BTC (Bitcoin) and ETH (Ethereum). Depositing with cryptocurrency offers good processing speed and added privacy. After logging in, select the cryptocurrency option in the deposit section to get your deposit wallet address. The minimum deposit remains RM30 equivalent in the current cryptocurrency value.
bones888 accepts a range of popular payment methods in Malaysia, namely: Touch 'n Go eWallet, DuitNow, FPX online banking, Boost and cryptocurrency including USDT, BTC and ETH. All methods are supported in Malaysian Ringgit (RM) or equivalent value. Minimum deposit is RM30 and no fees are charged by bones888 for any of these methods.
Most deposits via Touch 'n Go eWallet, DuitNow, FPX and Boost are processed almost instantly after the transaction is confirmed. For cryptocurrency deposits, confirmation time depends on the relevant blockchain network. If your balance does not appear within a reasonable time, keep your transaction proof and contact our live chat support for an immediate check.
Contact Us
Click the live chat icon on the bones888 website to start a live chat session with our support agent. Live chat operates 24 hours a day, 7 days a week without interruption. You will be connected to an agent within a short time. This is the fastest way to get immediate help for any account issues, transactions or game enquiries.
Yes, bones888 provides email support at [email protected]. Email support is suitable for enquiries that require detailed explanation or supporting documents, such as identity verification issues or transaction appeals. Our team will reply as promptly as possible. For urgent matters, we recommend live chat as the response is faster.
To speed up the assistance process, have the following information ready before contacting support: your username or account number, the date and time of the incident, the transaction reference number (if applicable) and relevant screenshots or proof. With this information on hand, our agents can identify your issue more quickly and provide the right resolution.
The bones888 support team communicates in Bahasa Melayu and English. You are free to use whichever language is more comfortable for you. We understand the needs of local Malaysian players and are proud to offer full support in Bahasa Melayu so that every enquiry can be understood and answered clearly without misunderstanding.
Yes. bones888 support operates around the clock without interruption — including public holidays, Hari Raya, weekends and all Malaysian public holidays. We understand that issues can arise at any time, so we ensure support agents are always available to assist you. Whether via live chat or email, we are always ready.
Still Have Questions?
If your question is not answered in the list above, the bones888 support team is ready to help you at any time — 24 hours a day, 7 days a week in Bahasa Melayu and English.
Minimum age: 21 years. Gamble responsibly.